Ｑ1.I can not log in.
Ａ1.If you can not log in, please check the following.
- Member ID or password is wrong.
- The member account has expired. The expiration date will be 30day(s) from the last use day.
If you can not log in even though the member ID and password are correct, please contact us .
In that case we will ask you a few questions from the staff for identity verification so please cooperate.
Ｑ2.The member ID is different from the one described by example.
Ａ2.Even if it differs from the description example, you can log in as it is with the member ID described in the membership card issued when you first used our shop.
Ｑ3.Can I change my member ID / password?
You can change it.To change, we will ask you a few questions as identity confirmation for privacy protection, so please cooperate.Changing the password can be changed from the "Change Information" menu on the member page.
Ｑ4.The expiration date has expired.
For security reasons, the expiration date is 30day(s) from the last use date.If it expires, you can not log in. Even with expiration, membership privileges and points earned continue as it is.If you use our shop again, the expiration date will automatically be extended for 30day(s) from that day. We are waiting for you!
Ｑ5.How can I extend the term of validity?
The expiration date is automatically extended when you use. Even with expiration, membership privileges and points earned continue as it is. If you use our shop again, the expiration date will automatically be extended for 30day(s) from that day. We are waiting for you! Please note that requests for expiration only extension are not accepted.
Ｑ6.A review has been posted, but points are not increasing.
Ａ6.Points will be added if posted on the review page of the homepage. If points are not added even though it was posted, or if you have any questions, please contact the shop.